FAQ for Apache Trace Apartments
Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Why do your prices have ranges?
Our apartment homes are priced individually based on the amenities and features.
What is the application fee and is it refundable?
Application fees are $50 per adult. Anyone over the age of 18 who will be occupying the home will be required to submit an application. You have the option to pay these online by credit card (fees may be applicable). Application fees are nonrefundable. You can apply here.
How do I apply?
Anyone over the age of 18 can apply online through our website. Go to our Home screen page and click on Applicant to start the online application process or you can click here. Also apply in our office. Feel free to call our professional leasing staff or stop by.
Which utilities do I pay?
Electric is in the tenant's name. Water, trash, and pest control are all included in rent.
What is the security deposit?
Security Deposits vary based on floorplans. The one and two-bedroom deposit is $250 and the three-bedroom deposit is $350. Based on the application results, we may ask for a larger deposit. Our community partners with SayRhino as a security deposit alternative.
When is my rent payment due? What day of the month am I liable for a late charge?
Rent is always due on the first of the month and a $75 late fee is assessed on the 6th of every month (even Sundays and holidays). If you need to pay your rent, you can login here.
How can I pay my rent?
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
What kind of pets do you allow? How many pets may I have?
Up to 2 pets per home. Any number of pets living in the apartment home will then require a one-time pet fee, for one pet a nonrefundable fee of $400 and if you have two pets the nonrefundable fee is $600. Monthly pet rent is $35 per pet. Breed restrictions apply, please contact the office. Check out our pet policy here.
If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is $1200. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
If I am part of the military and receive deployment or reassignment orders, can I break the lease?
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
How can I refer a friend?
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 3 days, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?
We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 30 days prior to the lease expiring to provide your written notice.
Do you have cable/Internet services?
Yes, PTCI is our local and preferred cable and internet provider.
Is renters insurance required?
Yes! We have partnered with a national renter's insurance provider that offers a policy that meets our minimum requirements. For your convenience, you can enroll online at www.ePremiumInsurance.com or by calling 1-800-319-1390. If you enroll with ePremium, they will automatically send us your proof of coverage upon policy activation so there is nothing further you would need to do. If you elect to obtain coverage from another insurance carrier, you will be required to provide proof of this coverage to the leasing office and the policy must meet our minimum requirements of $100,000 Liability Coverage and $10,000 Personal Property Coverage.
Can I grill on the property?
Unfortunately, we do not allow grills on the community. If we notice a BBQ grill on or close to our buildings (e.g. balcony, etc), we will ask that it be removed.
I am locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment home. If it is after office hours you need to call a locksmith.
I have lost my apartment and/or mailbox keys. What do I do?
If you have lost your apartment keys, you may have new keys made at our office during business hours for a small fee. If you have lost your mailbox keys, please contact the post office and they will assist you.